Managed Services

Managed IT Services allow us to manage your whole IT estate including workstations, laptops and servers - no matter which software they run. We update our Anti-Virus definitions daily and patch devices on a monthly basis, as security is one of our top priorities. As well as monitoring your devices to make sure they are running as best as possible.

Take a look at the table below which outlines the services we offer:-

Support Managed IT Managed DR Managed Operations
General IT Support
Printer Support
Network Support including Wireless
Internet Support
Email Support
File Support
General Server Support
Support for all Microsoft Products
24x7 Incident Logging
Support for all 3rd part apps where support is in place
Virus Removal and Clean Up
Patch Issues, Roll Back and System Restore
Re-building of systems InnovTech intially configured
Telephone, Email and Portal Logging of Incidents
Simplistic Priority Logging (Urgent/non-Urgent)
Remote and On-Site Support were required with advanced warning
Automated call escalation
Device Rebuilding (at InnovTech's discretion)
Anticipated Hours of Support 1 hour per device 1.5 hours per device 2 hours per device
Dedicated Relationship Manager
Support Hours Monday-Friday
9:00-17:00
Monday-Friday
8:30-17:30
Monday-Friday
8:30-17:30
Auto Monthly billing according to level of cover and number of devices
Electronic E-Signature Contract
Define Response & Fix-time SLA's Urgent - 1hr/2hrs
Non-Urgent - 2hr/4hrs
Urgent - 30mins/1hr
Non-Urgent - 1hr/4hrs
Urgent - 10min/1hr
Non-Urgent - 30min/4hrs
Referral Discount
Automatic Invoicing with Direct Debit, Credit Card and BACS Payments
Managed Anti-Virus including Software
Remove Admin Rights
Removal of existing virus protection and installation of managed AV
Managed Anti-Malware
Daily Quick AV scans and Weekly full
Managed Windows Patch Management bi monthly
Enable System Protection
Managed Content Control
Firmware upgrades where appropriate
Managed patch service of Microsoft security and Critical updates monthly
Patching of 3rd Party Applications
Managed Backup
Offsite Backup
Verification of Backup Jobs
Monthly Backup Report
File and Single System Restores
Full DR Restores
Bi-Yearly DR Testing of either system or full data set
Self-Healing of Backup Services and Auto Restart of Jobs
24 x 7 Monitoring of all devices
Internet Connectivity
Website Connectivity
Configurable Maintenance Window
Monitoring of Hard Disk, CPU and Memory
Detection of rogue equipment within the infrastructure
Application Compliance Rules
Auto Shutdown of Devices
Automatic Running of Scripts
Monitoring of System Protection on all devices
Monthly clean-up of temp Files, recycle bin, defrag, temp internet, cookies, windows update clean up
Automatic background roll out of corporate software - zero client interruptions
Monitoring of all standard Microsoft services
Advanced Monitoring of all devices
Virtualisation Monitoring
Automate Powershell processes
Monitor event logs
Specific Monitoring Templates (Cisco, HP, Dell, Storage, Veeam, Linux)
Trending Analysis & creation of policies to prevent false positives
Environmental monitoring (Temperature, Humidity)
Automated Task Configuration
Monitor Specific events, services or applications individual to your organisation
Full Active Directory Monitoring
Full Network Device Monitoring, including VLANs & Throughput
Self-Healing of Services
Automated Application and Service Recovery
Historical graphs of all monitoring
Reporting
24 x 7 Access to Technical Knowledge Base
Monthly Incident Statistics
Anti-Virus Monthly Reporting including top 5 threats
Basic Asset Report showing devices supported
Managed Device Profiling
Full Asset Inventory Monthly Report
Patch Summary of all Devices
Reporting of EOL products
Health Overview of Managed Estate
Switch / Router / Network Device Backup
Wireless reporting where tools allow including guest
Monitor warranties of all equipment
Capacity Planning
Server and Application Availability
Security Assessment showing open ports per device
Licence Compliance Report
Detailed review of Network Assessment
Executive Summary of full Managed Estate