IT Hosting

We can host your file servers, remote desktop servers and application servers within our cloud.

Hosting Managed Value Managed Performance Managed Infrastructure
General Server & Infrastructure Support
Application Availability Support
Support for all Microsoft Products
24 x 7 Incident Logging
Support for all 3rd Party Apps where support is in place
Virus Removal and Clean Up
Patch Issues, Roll back and System Restore
RAID Monitoring
Telephone, Email and Portal Logging of Incidents
Hardware Replacement
Free OS re-installs
Automated Call Escalation
Unlimited Reboots (Value 5 per month)
Proactive Reboots
Automatic Failover Single Site
Investigation from client end to determine why connection isn't established
Managed Anti-Virus including Software
Daily Quick AV Scans and Weekly Fulls
Managed Windows Patch Management (bi-monthly)
Dual Firewall Protection to all Servers
Intrusion prevention detection
Secured RDP Connectivity
Secured Site to Site VPN Tunnelling *Hardware Dependant
Static IP Allocation
Flexible Firewall Rules
Monitoring of Services
Monitored Internet Connectivity
Configurable Maintenance Window
Monitoring of Hard Disk, CPU and Memory
Monitoring of all standard Microsoft services
Automatic Running of Scripts
Monthly clean up of Tempory Files, recycle bin, defrag, temp internet, cookies, windows update clean up
Advanced Monitoring of specific services
Automate Powershell processes
Monitor event logs
Full Active Directory Monitoring
Full Network Device Monitoring, including VLANs & Throughput
Self Healing of Services
Automated Application and Service Recovery
Historical graphs of all monitoring
Managed Backup
Offsite Backup
Verification of Backup Jobs
Monthly Backup Report
File and Single System Restores
Full DR Restores
Bi-Yearly DR Testing of either system or full data set
Self-Healing of Backup Services and Auto Restart of Jobs
Reporting
Incident Archive
24 x 7 Access to Technical Knowledge Base
Monthly Incident Statistics
Anti-Virus Monthly Reporting including Top 5 Threats
Capacity Planning
Server and Application Availability
Security Assessment Showing Open Ports per Device
Executive Summary of Full Managed Estate
Anticipated Hours of Support 2 hours per device 4 hours per device 6 hours per device
Dedicated Relationship Managed
Support Hours Monday - Friday
9:00 - 17:00
Monday - Friday
8:30 - 17:30
Monday - Friday
8:30 - 17:30
Auto monthly billing according to level of cover and number of devices
Electronic E-Signature Contract
Defined Response and Fixtime SLA's Urgent - 1hr/2hrs
Non-Urgent - 2hrs/4hrs
Urgent - 30min/1hr
Non-Urgent - 1hr/4hrs
Urgent - 10min/1hr
Non-Urgent - 30min/4hrs
Referral Discount
Automatic invoicing with Direct Debit, Credit Card and BACS Payments
Enterprise-grade Hardware
Low Latency Network/td>
Intel Servers
Dedicated Hardware
Dedicated Switching
Customised Solutions
RAID 1 Primary Storage